Return & Refund Policy

Effective Date: March 2026

Last Updated: March 2026

Our team is fully committed to providing transparent, fair, and compliant return guidelines. Because propane tanks are regulated safety equipment, all returns must meet federal transport regulations and our internal quality standards.

1. Return Eligibility

Customers may request a return within 28 calendar days of delivery. To qualify for a return, the product must be:

  • Unused and in its original, undamaged condition

  • Kept in its original packaging

  • Completely empty, sealed, and safe for transport

  • Accompanied by proof of purchase, such as your invoice or order confirmation

Non-Returnable Items

  • Used propane tanks or tanks that have already been filled

  • Custom or built-to-order units

  • Clearance or discounted items

  • Opened accessories or installed components

These strict restrictions exist due to hazardous material transport regulations and vital product safety requirements.

2. How to Start a Return

Initiating a return is simple. You just need to email info@propanetankdepot.com within the 28-day return window and include the following details:

  • Your order number

  • The specific reason for the return

  • Clear photos of the product and its packaging (if applicable)

If your request is approved, you will receive a Return Authorization (RA) number along with detailed return instructions. Returns sent back to our facility without this prior authorization cannot be accepted.

3. Return Shipping

Return shipping is the customer’s responsibility unless the return is due to a verified seller error. All returned tanks must comply fully with hazmat shipping requirements, including being completely empty and securely sealed. We strongly recommend using a trackable freight carrier for your shipment. Items that arrive used, damaged, or improperly shipped may be rejected and sent back at the customer’s expense.

4. Refund Processing

Our team will notify you of the approval or denial of your refund once the return is received and thoroughly inspected. If approved:

  • Refunds are issued directly to your original payment method.

  • Processing time typically takes 7–11 business days.

  • Original shipping charges remain non-refundable unless the return is due to our verified error.

5. Restocking Fee

No restocking fee applies to eligible returns. If the return is due to our error, such as a wrong item shipped or a verified defect, no additional charges will apply.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please follow these steps:

  • Contact us within 48 hours of delivery.

  • Provide photos clearly showing the issue.

After our team verifies the problem, we will arrange a replacement or a full refund at no additional cost to you.

7. Contact Information

Propane Tank Depot

1960 Afton St

Houston, TX 77055

United States

✉ Email: info@propanetankdepot.com

📞 Phone: +1 303-269-1838

Our Commitment

This policy is designed to ensure:

  • Safe handling of regulated propane equipment

  • Transparent, hassle-free return procedures

  • Total compliance with DOT and NFPA safety standards

  • Full alignment with Google Merchant Center requirements

We truly value your business and are committed to providing a secure and reliable purchasing experience from start to finish.