Order Processing

Processing Time:
Due to a high volume of orders, processing may take 2–3 business days. We appreciate your patience.

Order Confirmation:
After placing your order, you will receive a confirmation email with your order details.

Shipping Methods & Delivery Times

Standard Shipping:
Orders typically arrive within 5–7 business days after processing.

Expedited Shipping:
Available upon request. Delivery occurs within 2–3 business days after processing.

Note: Delivery times are estimates and may vary due to external factors.

Shipping Rates

Standard Shipping:
Rates are calculated at checkout based on the item’s weight and dimensions.

Expedited Shipping:
Optional and subject to additional charges, calculated at checkout.

Shipping Restrictions

• Domestic Shipping: Available within the continental United States.

• International Shipping: Available at this time.

Order Tracking

You’ll receive an email with tracking information once your order has shipped, so you can follow its journey.

Delivery Issues

Delayed or Lost Orders:
If your order hasn’t arrived within the estimated window, please contact us for support.

Damaged Items:
If your order arrives damaged, please keep all packaging and notify us immediately so we can start a claim.

Returns & Refunds

Return Window:
We accept returns within 30 days of delivery if you’ve changed your mind.

Return Conditions:
Items must be:

• Unused

• In original packaging

• In resellable condition

Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds:
Once we receive and inspect your return, we’ll process a refund to your original payment method or offer store credit.

Contact Us

For questions or assistance, reach out to our customer service team at:
📧 info@propanetankdepot.com