1. Order Processing

• Processing Time: Due to a high volume of orders, processing may experience slight delays. We strive to process all orders within 2-3 business days.

• Order Confirmation: Upon successful placement of your order, you will receive an email confirmation with your order details.

2. Shipping Methods and Delivery Times

• Standard Shipping: Delivery typically occurs within 5-7 business days after order processing.

• Expedited Shipping: Available upon request; delivery occurs within 2-3 business days after processing.

Please note that delivery times are estimates and may vary due to factors beyond our control.

3. Shipping Rates

• Standard Shipping: Rates are calculated based on the weight and dimensions of the purchased items and will be displayed at checkout.

• Expedited Shipping: Additional charges apply; rates will be provided at checkout.

4. Shipping Restrictions

• Domestic Shipping: We currently ship within the continental United States.

• International Shipping: Not available at this time.

5. Order Tracking

• Tracking Information: Once your order has shipped, you will receive an email with tracking details to monitor your shipment’s progress.

6. Delivery Issues

• Delayed or Lost Orders: If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance.

• Damaged Items: If your order arrives damaged, please retain all packaging materials and contact us immediately to initiate a claim.

7. Contact Information

• Customer Service: For any questions or concerns regarding delivery, please contact us at info@propanetankdepot.com.